Director of Operational Services

Under the supervision of the Chief Operating Officer, the Director of Operational Services responsible for supporting the SMP-managed surgery centers and working in partnership with other SMP executive members to provide an exemplary service for our clients within the terms of the management agreement.

Job Specific Duties

CORE JOB RESPONSIBILITES

• Supports the day-to-day operations of SMP-managed surgery centers.
• Works in partnership with the SMP-Operations Lead for each facility to support the surgery centers and service per the SMP management agreement for that specific facility.
• Provides analytical reports to identify trends and opportunities at the center-level. Specifically, responsible for net revenue and case costing reports and ad hoc requests from the facilities.
• Seeks cost-savings and revenue opportunities for SMP-managed surgery centers.
• Works with center staff to identify existing and potential problems and help implement plan to alleviate the problems.
• Serves as expert with Ambulatory Surgery Center (ASC)-specific software utilized by the ASC’s, which includes but is not limited to Amkai, HST Pathways, Advantx, SIS, and Epic.
• Serve as the liaison between SMP revenue cycle team and center staff. Must be knowledgeable in revenue cycle operations, which includes activities that occur at the center all the way through final claim payment.
• Must have working knowledge on ASC reimbursement and case costing to evaluate new procedures and help sites evaluate opportunities for new surgeons.
• Responsible for supporting SMP-managed facilities in payer credentialing.
• Responsible for supporting SMP-managed facilities with Medicare revalidation, new enrollment and required changes to Medicare.
• Other Duties as assigned.

TEAMWORK AND COMMUNICATION

• Develops successful relationships with SMP leadership, SMP team members, and ASC staff. 
• Works collaboratively with SMP leadership and ASC team members.
• Work collaboratively to leverage capabilities of cross-functional SMP team members including Human Resources, Coding, Billing, Managed Care, Clinical, Regulatory, Information Technology, Accounting, Finance, and all other operations.
• Offers and accepts constructive criticism.
• Encourages and supports others.
• Contributes personally to the “team oriented” environment by demonstrating cooperative, constructive, problem-solving interaction with SMP and ASCs.
• Is knowledgeable and consistent with proper channels of communication.
• Has flexibility in hours.
• Has ongoing communication with center leadership.
• Reviews and proposes updates for policy and procedure changes.
• Leads multiple, cross-functional projects and initiatives.
• Develops solutions to critical operational issues.
• Communicates project status to stakeholders.
• Establishes and maintains good interpersonal relationships with all facilities and SMP staff/leadership.
• Accountable for operational support and success.

PRODUCTIVITY

• Utilizes a solution-oriented approach versus a problem-focused approach.
• Sets goals for work tasks and effectively meets goals.
• Meets productivity standards and demonstrates fiscal accountability.
• Is organized, efficient and effective.
• Is reliable, dependable and flexible in order to meet SMP and center needs.
• Demonstrates an eagerness to learn and find efficiencies in center operations, at the same time, respecting the culture and differences within each center.

PERSONAL DEVELOPMENT

• Personally committed to the organization and demonstrates this by keeping skills strong in multiple areas of the ASC operations.  Performance goals are met as demonstrated by job performance.
• Reviews personal goals & performance by participating in the evaluation process. 
• Fosters the developmental and educational process of self, colleagues, and orients others where appropriate.
• Shares with peer’s knowledge gained through continuing education.
• Pursues activities to enhance personal and professional growth.
• Contributes ideas for improvement.