The Clinical Services Manager is responsible for managing the Cherry Blossom PACE Medical Clinic and Home Care Services in collaboration with the Executive Director and the Medical Director. This role will coordinate services with primary care and home care teams, is responsible for the daily management of the activities of the clinic and home care, to ensure all processes are performed in a timely and efficient manner.
Essential Duties & Responsibilities - Within the philosophy, objectives and policies of Capital Caring Health, carries out the following essential functions:
Quality Provision of Services:
Assists with development of written protocols for the Clinic. Collaborates with the Medical Director to determine need for protocols to be developed into specific policies and procedures for the medical clinic.
Actively participates in the coordination and observations of annual facility drills. Participates in drill review and makes recommendations and effects policy changes.
Works with primary care staff to develop specific patient education programs.
Participates in on call coverage, as needed with input from the Medical Director.
Assists in the development and implementation of policies, procedures, and standards which affect the care of the participants.
Develops and maintains a collaborative working relationship with all physicians and the health care team members involved in the care of the participants.
Identifies and implements practices and procedures that are research based to enhance the quality and cost outcome of the participants.
Develops clinic supplies budget. Assists in the monitoring of expenditures to meet budget goals. Regularly reviews and signs off on staff mileage reimbursement requests. Biannually completes a full review of mileage reimbursement. Monitors expenditures with commitment to good stewardship of the organization’s resources.
Consistently cooperates and supports organization in problem solving issues. Ensures customer satisfaction. Will support the success of the entire healthcare team.
Follows all Cherry Blossom PACE Policies and Procedures and OSHA safety guidelines.
Handles potentially infectious specimens with appropriate biohazard precautions, and practices Universal precautions.
Reviews and audits clinic staff Electronic Health Record entries and charting for errors, record strikes, deletions, and compliance with documentation standards and policies.
Responsible for ensuring CBP is compliant with State and Federal regulations and guidelines.
Participates in the investigation, review and presentation of Level II reports and Root Cause Analysis to State and CMS Officials.
Coordinates the annual inspection of facility medical equipment and facilitates ongoing repairs.
Takes the lead in effectively communicating with multi-disciplinary team and customers at meetings and throughout the day.
Assists in meeting all clinical customer service standards and responding to participant and employee complaints.
Assesses the need for new staff. Recruits, interviews, and makes hiring decision in collaboration with Human Resources. Orients new staff to the team after HR and clinical orientations.
Coaches team members for performance on a continuous basis.
Participates in continuing education classes and any required staff and training meetings.
Assures accuracy and timeliness of clinical staff day sheets and time sheets.
Collaborates with the Executive Director to provide assessment, planning, implementation and evaluation of team goals.
Maintains fiscal accountability for clinic provided which includes, but is not limited to, oversight of team expenditures and payroll/overtime. Ensures that team members are scheduled in an appropriate manner to support productivity expectations and limits use of overtime via creative, proactive hiring.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
The Clinical Services Manager is responsible for supervising all Clinic and Home Care RNs, LPNs, MAs, CNAs, and PCAs.
The Clinical Services Manager must have at least 3-5 years of experience in the nursing field.
Medical-surgical or critical care nursing care and hospice experience is preferred. Two years of
management experience is preferred.
The Clinical Services Manager must have at least a RN from an accredited nursing program. A BSN is
Required Certificates and/or Licenses:
The Clinical Services Manager must have licensure from the governing body for medical practice for the District of Columbia, State of Maryland, and/or the Commonwealth of Virginia.
The ability to demonstrate superlative oral and written communication skills as well as ability to organize and manage projects within defined timeframe and budget; work both independently and as part of a team; demonstrate excellent interpersonal and collaborative; demonstrate organizational skills with ability to delegate and follow up; manage multiple tasks and stressful situations with a positive attitude; demonstrate a strong work ethic and attention to detail; perform a thorough nursing assessment.
The ability to possess exceptional leadership skills, including a faculty for conceptual thinking, peer motivation, problem solving, and who can demonstrate initiative, follow-up and follow-through; work in a fast paced environment utilizing tact, patience, and diplomacy; work independently; resolve conflict and be comfortable with conflict resolution and management; facilitate the development of trusting relationships and partnerships with physicians, payers, patients and co-workers; maintain a positive public image for Capital Caring Health and PACE by dealing with patients and employees; communicate respectfully, openly, honestly and directly; display comfortably with possible blood, bodily fluid, communicable diseases, and etc. exposure; push and pull heavy objects; display a full range of body motion including handling and lifting patients; serve as coach, mentor and a positive role model; drive long distances, on a tight schedule, sometimes in heavy traffic; provide physical care to patients;.
The ability to learn and efficiently use patient health information systems and demonstrate proficiency in Microsoft Office and internet browsers.
The ability to apply common sense understanding to carry out instructions furnished in written or oral form and deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; taste or smell and push, pull, lift/carry 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to drive distances including freeways and mountains when necessary.
The work environment characteristics are representative of those an employee would normally encounter while performing the essential functions of this job in an office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works in business office with computers, printers, copy/fax machines and telephones. The noise level in the work environment is usually light to moderate. The environmental conditions are that of what is to be expected in a temperature-controlled building.
Internal Number: 2566
About Capital Caring
As a result of this innovation, Capital Caring has over the years provided hospice, palliative care, and counseling to nearly 120,000 patients and their families. What began as a small team in a single office and has expanded to a regional network that encompasses multiple neighborhood offices across Maryland, Virginia and Washington, D.C.
Over 1,000 employees and more than 2,000 volunteers provide these services to nearly 2,000 patients each day. As one of the nation’s oldest and largest non-profit providers of hospice and palliative care, Capital Caring is proud to provide nearly $3 million in charitable care to families in need annually.