PURPOSE

The purpose of this job is to serve our Members, Customers and Co-workers.

SUMMARY

This position will assist the President/CEO in strengthening and developing the work flows and infrastructure to meet Board imperatives and organizational goals, drive operational initiatives forward, and ensure effective cross-functional communications and collaboration.

JOB FUNCTIONS

1. Leadership, Coordination, and Integration                                                    35% of time
1. Serve as the liaison between the CEO and the Executive Leadership Team (ELT) to ensure consistent communication around organizational priorities and activities.
2. Monitor workflows and make recommendations to improve systems and processes that serve as barriers to achieving results. 
3. Ensure effective decision-making support systems, including an evidence based assessment of the quality of decisions made.
4. Lead, execute, and oversee projects that typically require cross-functional collaboration and resource allocation. Provide project planning and management for the CEO’s office projects and initiatives.
2. Special Projects                                                                                              30% of time
1. Assist CEO with assigned projects (i.e.:  external commitments, relationships)
2. Conduct background preparation for key projects.
3. Anticipate and prepare for emerging projects and priorities.
4. Serve as a subject matter resource, handling inquiries and developing action plans resolve issues and problems.
3. Communications                                                                                            20% of time
1. Assist in the direction and development of various communications for CEO (speeches, columns, memos, etc.)
2. Lead the direction and development of complex presentation materials for internal and external stakeholders.
3. Coordinate activities, set agendas, and summarize deliverables for ELT/PLT meetings.
4. Package high level briefs and organizational data to facilitate executive team decision making and for presentation to staff.
5. Identify opportunities to keep staff informed of CEO, Board and ELT communication to improve cross department communication.
6. Organizes special projects, events and meetings sponsored by the president/CEO. Coordinates key messages to stakeholders.
4. Representation Activities                                                                               15% of time
1. Manage CEO preparation for external meetings. Serves as liaison with others on behalf of the president/CEO.  Represents president/CEO at designated meetings and functions.
2. Ensures leadership team is updated with plans and developments affecting strategy and operations.
3. Participates on internal committees as assigned.
4. Facilitates communication between senior management and other staff by participating in divisional meetings and utilizing other channels as appropriate.

• Bachelor’s degree required. Master’s degree strongly preferred.
• Professional and managerial experience in healthcare, association management, and/or not-for-profit environment strongly preferred.
• Minimum of five years professional experience planning, leading, and executing strategic initiatives, leading change and promoting strong collaboration.
• LEAN Certification and/or certification in project management, change management or strategic planning. Understanding of Baldrige framework preferred.
• Experience presenting to a board and contributing at the senior management level.
• Must have strong team orientation.
• Excellent time management and organizational skills.
• Ability to build strong and sustainable relationships and the capability to interact within all levels of the organization.
• Results Oriented: A strong focus on execution.
• Attention to detail and ability to prioritize.
• Excellent presentation and facilitation skills.

• Understanding of the executive role and responsibilities within a membership association.
• Must possess sound judgment, discretion and a high degree of professionalism.
• Ability to collaborate and build relationships at various levels.
• Ability to make decisions.
• Problem-solving skills and the ability to think creatively about the business.
• Ability to respond quickly to situations, challenges and opportunities.
• Experience managing staff teams, external vendors and projects.
• Ability to synthesize complex or diverse information.
• Demonstrate adaptability and self-awareness.
• Ability to execute on priorities and deliver results.
• Must have regular and predictable attendance.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  In addition, percentages allocated to job functions are subject to change at the supervisor’s discretion.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.