Members of the MemorialCare Epic job family, work side by side with our end users to install the Epic software, help lead and manage workflow/software changes, and ultimately transform the way that MemorialCare provides healthcare. MemorialCare's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users.
The Epic Specialist – Tapestry will drive collaboration across MemorialCare to ensure that Epic and its integrations are designed for interoperability, per defined policies, as well as industry best practices. With their recognized mastery knowledge of Tapestry, they will positively influence change for end users that maximizes the value of the system. The Epic Specialist – Tapestry is responsible for developing and implementing an enterprise data strategy that aligns information assets with business and technology strategy. It is essential for this individual to be highly collaborative as they need to influence senior business leaders, functional leadership, as well as project and application managers.
Essential Functions and Responsibilities of the Job
Apply in-depth knowledge of application(s) to ensure effective and optimal use of Epic providing recommendations on how the system can remain efficient and economical.
Stay aware of current and emerging data technologies and trends, and Epic changing functionality to provide advice to MemorialCare based on these modifications.
Lead internal projects providing regular reports of status and escalating as necessary
Maximize the maintainability of Epic, keeping customization at a minimum
Provide high-level customer service; accountable for end-user satisfaction and the success of assigned projects
Act as user liaison between professional departments and Information Systems
Automate health plan regulatory requirements using Tapestry
Be at work and be on time
Follow company policies, procedures and directives
Interact in a positive and constructive manner
Prioritize and multitask
Essential Job Outcomes
Applies in-depth knowledge of application to ensure effective and optimal use of current application, incorporating refinements based on organizational changes or process improvements.
Acts as primary technical and subject matter expert addressing problems of system integration and overall compatibility. Drives precise project execution through consistent planning and communication.
Identifies and resolves complex problems and issues associated with enterprise wide applications to ensure high levels of application availability and user satisfaction.
Stays abreast of current and emerging data technologies and trends and advises on how they can be used to support business and technology objectives. Builds prototypes to determine feasibility when warranted.
Identifies problem situations and considers all perspectives in terms of scope and consequences. Recommends refinements in applications based on organizational changes or process improvements.
Maximizes the maintainability of Epic, keeping customization at a minimum so that upgrades can be done efficiently and economically.
Leads small and large IS projects by setting team direction, coordinating activities across different organizational functions, evaluating progress towards objectives, managing customer relationships and expectations, and taking corrective actions when deviations stray from plans as necessary.
Acts as user liaison between professional departments and Information Systems, providing high-level customer service, troubleshooting, and documentation materials for Epic Tapestry, including in depth and precise investigation and documentation of future-state operational specifications around Epic Tapestry functionality.
Serves as a source of support and a positive role model through mentoring and training peers on build, workflow processes, testing, and implementation processes. Functions as a source of assistance and a positive role model by modeling desirable behaviors.
Initiates department process improvement; identifies, designs and implements process, including outline of maintenance plan.
Automates health plan regulatory requirements for AP Claims, Authorizations, Capitation, Accounts Payable, and Enrollment using Tapestry modules.
Provides support to Health Plans, health plan delegated Medical Groups, and Independent Physician Associations, and MSO clients through Epic Tapestry build.