The Senior Manager, Infrastructure and Service Desk is responsible for the development, coordination and actions of a team of analysts, specialists and associates in support of Information Systems.. The Senior Manager is responsible for the development and planning of new application systems and the maintenance and enhancement of existing systems. This includes system selection and contracting, cost, benefit analysis, system, performance improvement, implementation and maintenance activities. The focus of this position is to manage a group of professionals to exploit the capabilities of a given application or set of applications through the expert use of appropriate technology and available functionality while improving operating efficiencies.

Contacts
External Contacts: Community agencies and advocates, Providers, Regulatory agencies & Vendors
Internal Contacts: Providers (i.e. physicians), Staff (i.e. clinical and admin support staff), & Volunteers
Patient Population Served: No patient contact
Supervises: 12 Approx. number of direct reports

Core Job Responsibility Skills

• Actively learns new tools and tactics.
• Actively seeks growth and stretch opportunities.
• Applies performance improvement knowledge and techniques to projects and assigned areas.
• Assists in the development of the annual capital budget.
• Assists in the development of the IS Strategic Plan.
• Communicates appropriate information including status, schedule variances and outstanding issues.
• Develops and maintains positive and collaborative relationships with vendors, customers, management and staff.
• Develops project work plans and executes all aspects o projects in order to achieve successful outcomes.
• Effectively utilizes resources and completes service requests on time and within budget.
• Enforces policies and procedures and standards of performance for all employees.
• Maintains a knowledge and understanding of changing trends in technology and the healthcare industry and identifies opportunities for improvement.
• Meets budget goals and objectives.
• Plans, evaluates, designs, selects, develops, improves and maintains assigned applications.
• Possesses and maintains an expert level of knowledge of the assigned applications and vendor tools.
• Proactive in meeting all Internal and external customer needs.
• Processes invoices, requisitions, payment requests and status reports promptly and accurately for approval by the appropriate management authority
• Resolves issues and problems and escalates as appropriate as needed.
• Selects, develops, motivates, counsels, directs and evaluates staff consistent with good human resource management practices in order to promote high quality outcomes, retention, productivity and teamwork.

• Bachelor's Degree in computer science, business or appropriate clinical field or equivalent on-the-job or technical training and progressive experience may be acceptable.
• Experience with applications or applicable business/clinical field is preferred.
• Minimum of 8 years of MIS and/or business or appropriate clinical experience.
• Strong computer skills, preferably in Microsoft Office platform.

Tenet Healthcare complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.