Reporting directly to the Chief Executive Officer, the Chief Operating Officer (COO) oversees the clinical and business operations of Medical Associates, Iowa's oldest physician-owned multi-specialty group practice, delivering care across 33 specialties in 12 Iowa-Illinois-Wisconsin locations.
While not a direct responsibility, it is worth noting that Medical Associates Health Plans was established in 1982 by Medical Associates Clinic, the Tri-State area’s first health maintenance organization.
As a member of a six-person executive team leading strategic direction, this role is instrumental in the management and growth of a uniquely positioned medical group recognized as the premier regional physician enterprise. The COO is responsible for leading the departmental and regional operations, as well as ancillary services, providing operational expertise across the group. This individual will assist its fellow administrative leadership and physician shareholders in driving innovation and making sound business decisions. Medical Associates Clinic is a well-established physician group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel.
General Summary of Duties:
Responsible for directing, supervising and coordinating daily activities of various clinic departments in accordance with Medial Associates Clinic's mission and values
Supervision Received: Reports directly to the Chief Executive Officer
Supervision Exercised: Exercises supervision of Directors and Administration staff
Direct Reports:
Director, Facilities and Plant Operations
Director, Clinical Services (2)
Director, TSOH & Clinical Services
Administrator, TSSC
Lean/PMO
Knowledge, Skills and Abilities:
Partner with C-suite executives to develop and implement long-range plans, goals, and objectives
Establishing the overall strategy, business and operation planning, efficiency, and market growth for the areas of responsibility including for all provider practices/clinical operations
Provides leadership to facilities maintenance, remodeling projects, and acquisitions
Develops strategies and initiatives to capture potential new markets and service lines
Partners with Chief Medical Officer (CMO) to ensure that clinical operations provide safe, coordinated, and high quality care to patients
Partners with Chief Financial Officer (CFO) to monitor and oversee the cost effectiveness of operations and ensures that all revenue and expense budgets are met
Partners with Chief Human Resources Officer (CHRO) to develop and maintain a culture that encourages excellence and achieves outstanding results in patient, provider and staff
Empowers employees at all levels to be innovative and action-oriented while advancing a culture of collaboration and accountability with clearly established lines of authority and decision-making
Duties and Responsibilities:
Strong Business Analytical Skill Set: demonstrated history of utilizing operations data to drive decision making
Demonstrated Strategic Business Orientation: with an understanding of the future direction of healthcare delivery and reimbursement
Executive Leadership Influence & Collaboration: demonstrated ability to gain physician and staff support when developing, implementing, and promoting
Continuous Improvement Mindset: successful history of redesigning practice management systems and aligning incentives
Experience with IT systems including electronic health records (EHR) and financial and business analytics software/analysis tools. EMR conversion or implementation is ideal
Leadership Presence and Courage: personal and professional presence to provide leadership on behalf of Medical Associates, and to make tough decisions after discernment
Demonstrated Integrity: Cares about people, communicates openly and honestly
Qualifications:
Years of Experience
10+ years’ experience of leadership in operations, business and/or management
Education:
Bachelor's degree required
Master’s degree in Health Administration or Business preferred
Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa’s oldest multispecialty group practice. Today, Medical Associates Clinic is the area’s leading health care provider and only multispecialty group practice. Medical Associates Clinic has been recognized since 1998 as a “better performing practice” by the Medical Group Management Association.
In 1982, Medical Associates developed the Tri-State’s first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Since 1997, Medical Associates Health Plans has maintained accreditation by the National Committee for Quality Assurance.
Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 1940 Elm Street in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Elkader, and Monona, Iowa; Cuba City, and Platteville, Wisconsin; and Elizabeth and Galena, Illinois.
A...bout Stratum Med
Stratum Med, incorporated in 1996, is a collaborative alliance comprised of physician-owned/physician-led organizations across the country. Stratum is owned and governed by large, independent or hospital-owned multi-specialty group practices primarily in the Midwest. However, over the years Stratum has expanded fostering relationships with 100+ healthcare organizations nationally. Collectively, Stratum represents approximately 12,000 physicians today.
Stratum's primary goal is to leverage volume across common expense items in order to save money and to incubate business opportunities made possible by bringing together like-minded, high performing medical groups. At our core, Stratum serves as a conduit to facilitate networking and shared learning for our shareholders and clients.
