Specialist, IT Support (Princeton Baptist Medical Center - Birmingham, AL)
Corporate
Application
Details
Posted: 05-Jun-22
Location: Birmingham, Alabama
Salary: Open
Categories:
Executive
Internal Number: 2205021756
This is a Desktop Customer Support position at Princeton Baptist Medical Center. The purpose is to support, replace, deploy desktops, laptops, printers, and all other computer related hardware.
Major Areas of Responsibility:
Provide Support for computers and attached peripherals, including fundamental network troubleshooting on computers and wall jacks
Documents issues/calls and tracks resolution to completion and identifies system resolutions
Assists in asset management for IS hardware, software and equipment
Assists in the development of specific work plans and due dates with general supervision
Provide Support for clinical application installation on computers and General troubleshooting of application with help from clinical specialist
Works closely with the IS Facility Coordinator, facility leadership and IS project managers to assist in coordinating IS Related activities and projects at each facility
Extended call coverage as needed
Qualifications:
Window XP, 7, 10
All Microsoft Office applications
Advanced computer/monitor hardware knowledge
Basic networking
Strong analytical skills
Familiar with industry standard network equipment
Strong verbal and written communication skills
Understanding of Active Directory basic functionality
Understanding of Group policies and how they affect local workstations
Knowledge on printer setup locally as well as network printer setup
Familiar with industry standard networking equipment
Telephones including Cellular, Spectralink configuration and support preferred
Understanding of HIPAA and security protocols to protect PHI preferred
Associate�s Degree in related field, or equivalent experience. Bachelor�s Degree in related field preferred
Minimum 2-3 years of experience in information systems, telecommunications or network management required
Experience in health care environment preferred
Prior call center experience, knowledge of ITIL and project management preferred
A+, MCP, Network + certification preferred
Must be able to lift and move computers and peripherals, including but not limited to: Computers, Printers, Carts, Monitors and other hardware. Minimum of 25 lbs. on regular basis.
Up to 25% travel, as travel is required, we will run a MVR on the final candidate.
Tenet Healthcare/USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Job: Corporate
Primary Location: Birmingham, Alabama
Facility: 963-Santa Ana, CA
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.
