JOB SUMMARY:
The Administrative Manager of the Oncology Breast Clinic supervises a team of administrative professionals. Assists in budget, payroll and/or administrative functions. Oversees the daily operations of the clinic flow, such as: scheduling, patient check and patient check out, completing message in-basket messages, covering the infusion clinic reception area, and patient recovery.

KEY RESPONSIBILITIES:

• Participates in projects and/or on-going work activities (timelines, work plans, deliverables) aligned with area initiatives.
• Supervises day to day performance of staff as assigned through ongoing assessment and coaching to achieve goals.
• Ensures effective operation of an area through development and supervision of processes.
• Assists in preparation of the annual operating and capital budgets.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

SHIFT: 8AM-5PM MONDAY THRU FRIDAY (HOURS MAY FLUCTUATE)

TECHNICAL CAPABILITIES:

CLERICAL/ADMINISTRATIVE (ADVANCED):- Clerical/Administration is a skill which includes most clerical and administrative functions typically carried out by secretaries, administrators and others who perform a clerical role. Among the duties are: Ad Hoc Reporting, Calendar Maintenance, Data Entry, Document Duplication, Document Filing and Maintenance, Document Preparation, Employee Record Maintenance, Employee Time Recording, Faxing and Electronic Mailing, Inventory Management, Mail Sorting and Distribution, Meeting Coordination and Scheduling, Message Management, Receptionist Tasks, Special Projects, Spreadsheet Preparation, Travel Arrangements, and Word Processing and Typing.

LEADERSHIP (INTERMEDIATE):- Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measureable outcomes.

OPERATIONS PLANNING (INTERMEDIATE):- Anticipates resource needs to meet objectives and implements appropriate processes.

PEOPLE MANAGEMENT (INTERMEDIATE):- Interacting, communicating, building relationships and developing employees.

COMPLIANCE (INTERMEDIATE):- Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.

BUSINESS RESULTS (NOVICE):- Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.

QUALITY MANAGEMENT (NOVICE):- Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

CORE ACCOUNTABILITIES:

• Organizational Impact: Directs activities to achieve operational plans with some near term effect on results of the department/area.
• Problem Solving/ Complexity of work: Identifies issues, gathers facts to resolve technical and operational problems.
• Breadth of Knowledge: Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team.
• Team Interaction: Leads a complex department with a focus on implementation. Typically executes on a short to medium term strategies.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (M2):

• - Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

DELIVERING EXCELLENT SERVICES (M2):

• - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

ENSURING HIGH QUALITY (M2):

• - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

MANAGING RESOURCES EFFECTIVELY (M2):

• - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

FOSTERING INNOVATION (M2):

• - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Physical Requirements/Strengths needed & Physical Demands:


• Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.


Movement


• Occasional: Standing: Remaining on one's feet without moving.
• Occasional: Walking: Moving about on foot.
• Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
• Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
• Occasional: Push/Pull: Exerting force to move objects away from or toward.
• Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
• Frequent: Sitting: Remaining in seated position
• Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
• Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
• Frequent: Bimanual Dexterity: Requiring the use of both hands.


Sensory


• Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
• Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
• Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
• Continuous: Smell: Ability to detect and identify odors.


Environmental Conditions


• Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.